Frequently Asked Questions

Standard delivery is estimated at 3–5 business days within Lagos and 5–7 business days for other supported locations. Timing can vary by destination, courier availability, public holidays and peak periods.

We deliver to supported locations across Nigeria. Delivery availability, fees and timing vary by destination.

Where tracking is available, tracking details are shared after dispatch. You can also contact us with your order number if you need help with delivery status.

Our standard free-delivery threshold is above ₦200,000 on eligible orders. Temporary promotions may use a different threshold or special terms, and those promotional terms apply while the offer is active.

We accept eligible returns within 14 days of delivery for unopened, unused products in their original packaging. Opened fragrances are generally not eligible unless the item is defective or damaged.

Email info.bwperfumes@gmail.com with your order number and reason for return. Our team will review the request and send the instructions that apply to your order.

After an eligible return is received, inspected and approved, the refund is sent to the original payment method. Bank or payment-provider processing time may vary.

Authenticity is a core purchasing standard for BettyWhyt Perfumes. We sell products we source as genuine and take authenticity questions seriously. If you want help checking a specific item, contact us before or after purchase.

Keep perfumes in a cool, dry place away from direct sunlight and heat. Store them upright with caps on.

EDP and EDT describe different fragrance concentration categories. Exact concentration and wear time vary by formula and brand, so check the individual product description for the most relevant details.

Use the sign-in option and choose to create an account. You can register with the sign-up methods currently offered on the site.

Available payment methods are shown securely during checkout and are processed through our payment provider.