Returns & Exchanges
Current guidance for eligible BettyWhyt Perfumes returns.
Return Policy
Eligible for Return
- • Unopened & unused items
- • Original packaging intact
- • Within 14 days of delivery
- • Defective or damaged products
Not Eligible
- • Opened / used fragrances
- • Items without original packaging
- • Returns after 14 days
- • Gift sets with missing items
How to Return
- 1
Email info.bwperfumes@gmail.com with your order number and the reason for your return.
- 2
Our team will review your request and reply with the return instructions that apply to your order.
- 3
Pack the item securely in its original packaging unless our team gives you different instructions.
- 4
Send the item to the return address provided by our team. We recommend using a tracked courier.
- 5
Once the return is received and approved after inspection, any eligible refund will be sent to the original payment method. Bank or payment-provider processing time may vary.
Exchanges
We don't process direct exchanges. To swap an item, return the original (if eligible) and place a new order for the item you'd like.
Still have questions about your return?
Contact Support